General Data Protection Regulation of DHG Group

1. Purpose and responsible body

This privacy policy clarifies the nature, scope, and purpose of the collection and use of data, as well as the use of cookies within our website and online services.

Provider / data protection authority:
DHG Holding AG
Schaffhauserstrasse 439
8050 Zurich

2. Basic information on data processing

2.1. We only collect, process, and use personal data of users in compliance with applicable data protection regulations. This means that the data of users are only used when there is a legal necessity or with consent.

2.2. We take organizational, contractual, and technical security measures to ensure that the provisions of data protection laws are complied with, and to protect the data we manage against accidental or intentional manipulation, loss, destruction, or unauthorized access.

3. Collection, processing, and use of personal data

3.1. The personal data of users are used for the following purposes:
- The execution of our services and user services.
- Ensuring effective customer service. When contacting us, the information will be stored to process the request and in case of follow-up questions.
- Sending newsletters or other advertising material, provided that the recipient has given us appropriate consent.

3.2. We share the data with third parties if this is necessary to fulfill our contractual obligations to the users or for billing purposes.

4. Information sent by email and newsletter

4.1. To the extent that we send e-mail messages containing advertising information about ourselves and our services, this is only done with the express consent of the recipients. Users can object to receiving e-mail messages at any time.

4.2. If you wish to receive the newsletter, we require a valid email address from you as well as information that allows us to verify that you are the owner of the specified email address or that the owner of the email address agrees to receive the newsletter. No additional data is collected. This data is used only for sending the newsletter and is not shared with third parties.

4.3. You may revoke your consent to the storage of data, email address, and their use for sending the newsletter at any time.

4.4. In the course of registration, we store the registration and confirmation time and the IP address of the user. We are legally obligated to log registrations to be able to demonstrate proper registration.

5. Collection of access data on the website

5.1. We collect data on every access to the server on which this offer is located (so-called server log files). Access data includes the name of the accessed website, file, date and time of access, data volume transferred, message about successful access, browser type and version, user's operating system, referrer URL (the previously visited page), IP address, and the requesting provider.

5.2. We use the log data in compliance with legal provisions without assigning it to the user or creating profiles for statistical evaluations for the purpose of operation, security, and optimization of the offer. However, we reserve the right to subsequently review the log data if there is a concrete suspicion of illegal use based on specific indications.

6. Cookies & range measurement on website

6.1. Cookies are information that is transferred from our web server or web servers of third parties to the web browsers of users and stored there for later retrieval. Users are informed about the use of cookies in the context of pseudonymous range measurement in this privacy policy.

6.2. The use of our website is also possible without cookies. If users do not want cookies to be stored on their computer, they are asked to disable the corresponding option in the system settings of their browser. Stored cookies can be deleted in the system settings of the browser. The exclusion of cookies may lead to functional restrictions of this offer.

7. Range measurement: Google Analytics on website

7.1. We use Google Analytics, a web analysis service of Google Inc. ("Google"). Google uses cookies, which are text files that are stored on users' computers and that enable an analysis of the use of our online offer. The information generated by the cookie about the use of this website by the users is usually transmitted to a Google server in the USA and stored there.

7.2. Google will use this information on our behalf to evaluate the use of our website by users, to compile reports on the activities within our online offer and to provide us with further services related to the use of our website and the Internet.

7.3. We use Google Analytics only with activated IP anonymization. This means that the IP address of users will be truncated by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and truncated there.

7.4. The IP address transmitted by the user's browser will not be merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly; Users can also prevent the collection of data generated by the cookie and related to their use of the website to Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link:

7.5. Alternatively to the browser add-on or within browsers on mobile devices, please click this link to prevent future collection by Google Analytics within this website (the opt-out works only in the browser and only for this domain). In doing so, an opt-out cookie will be stored on your device. If you delete your cookies in this browser, you must click this link again.

8. Personal data or tracking

8.1. Our website uses cookies/advertising IDs for advertising purposes. This allows us to show advertising to visitors who are interested in our products on partner websites, apps, and emails. Re-targeting technologies use cookies or advertising IDs and display advertising based on your previous browsing behavior.

8.2. We may share information such as technical identifiers from your registration information on our website or our CRM system with trusted advertising partners. This allows your devices and/or environments to be linked and offers you a seamless user experience with the devices and environments you use.

9. Changes to the privacy policy

9.1. We reserve the right to change the privacy policy in order to adapt it to changes in legal requirements, or changes to the service and data processing.

9.2. Users are therefore asked to regularly inform themselves about its contents.

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